Discount Code Not Working?Updated 3 months ago

If your VIP discount code isn’t applying at checkout, don’t stress—there are a few quick things you can check to get it working smoothly.

Step 1: Make Sure the Code Is Entered Correctly

Before anything else, confirm the code itself is accurate.

• Enter it exactly as shown. Discount codes are case-sensitive, and it’s easy to confuse characters like 0 (zero) and O (capital O).
  

• Copy & paste for accuracy. Pull the code straight from your VIP dashboard and paste it into the discount field to avoid typos.
  

• Use only one code. Our checkout system accepts a single discount code per order.
  
  

Step 2: Check the Minimum Order Requirement

Each VIP reward has its own minimum purchase amount.
If your cart doesn’t meet that threshold, the code won’t apply.

To confirm:

1. Log into your ILGM account
   

2. Go to VIP Program
   

3. Review the reward details, including minimum spend requirements
   
   

Adjust your cart total if needed, then try the code again.

Step 3: Still Not Working?

If you’ve confirmed the code, checked the minimum spend, and it still won’t go through, our Customer Success Team is here to help.

Reach out through the Support Center and we’ll get your discount sorted.