How to Edit or Cancel Your OrderUpdated 2 months ago

If you placed an order with ILGM and need to make a change or cancel it, we’re here to help. The steps below explain what to do depending on your order’s payment and shipping status.

How to Cancel Your Order

If Your Order Is Unpaid

We can cancel it immediately.
Simply contact our Customer Success Specialists through the Support Center (the chat function is the fastest option).

If Your Order Has Been Paid

We will cancel the order and issue a refund.

If Your Order Has Already Shipped

Please refuse the delivery or return the package unopened.
Once the package is returned to us, we will issue your refund.

How to Change Your Order

To request changes, contact the Customer Success Specialists via our Support Center.

We can update your order only after payment has been processed and before the order is packed for shipping.

Changing Strains

• If the new strain is the same price, we can swap it out (as long as it’s in stock).
  

• If the new strain is more expensive, you will need to pay the price difference.
  
  

If Your Order Has Already Shipped

You will need to return it unopened.
Once we receive it, we can send a new order with your preferred strains.
A shipping fee will apply for the reship.

Need Help?

If you have questions or need assistance with a change or cancellation, our Customer Success Team is available through the Support Center and will be happy to help.