Policy and steps for modifying or cancelling a recent order.

If you placed an order with ILGM and need to make a change or cancel it, we&#x2019;re here to help. The steps below explain what to do depending on your order&#x2019;s payment and shipping status.<h2 dir="ltr" id="how-to-cancel-your-order">How to Cancel Your Order</h2><h3 dir="ltr" id="if-your-order-is-unpaid">If Your Order Is Unpaid</h3>We can cancel it immediately. Simply contact our Customer Success Specialists through the Support Center (the chat function is the fastest option).<h3 dir="ltr" id="if-your-order-has-been-paid">If Your Order Has Been Paid</h3>We will cancel the order and issue a refund.<h3 dir="ltr" id="if-your-order-has-already-shipped">If Your Order Has Already Shipped</h3>Please&#xA0;refuse the delivery&#xA0;or&#xA0;return the package unopened. Once the package is returned to us, we will issue your refund.<h2 dir="ltr" id="how-to-change-your-order">How to Change Your Order</h2>To request changes, contact the Customer Success Specialists via our Support Center.We can update your order&#xA0;only after payment has been processed and before the order is packed for shipping.<h3 dir="ltr" id="changing-strains">Changing Strains</h3><ul><li dir="ltr" style="text-decoration:none;">If the new strain is&#xA0;the same price, we can swap it out (as long as it&#x2019;s in stock). </li><li dir="ltr" style="text-decoration:none;">If the new strain is&#xA0;more expensive, you will need to pay the price difference. </li></ul><h3 dir="ltr" id="if-your-order-has-already-shipped-1">If Your Order Has Already Shipped</h3>You will need to&#xA0;return it unopened. Once we receive it, we can send a new order with your preferred strains. A shipping fee will apply for the reship.<h2 dir="ltr" id="need-help">Need Help?</h2>If you have questions or need assistance with a change or cancellation, our Customer Success Team is available through the Support Center and will be happy to help.

How to Edit or Cancel Your Order

How to read the labels and identify the seeds in your package.

Identifying the Seeds You Received

How to report issues with your delivery or the products received.

We work hard to ensure every order is packed accurately and arrives in good condition. However, mistakes or issues can occasionally happen. If your order is missing items, appears incorrect, or you believe something is faulty, we&#x2019;re here to help.<h2 dir="ltr" id="what-to-do-if-something-is-missing-or-incorrect">What to Do If Something Is Missing or Incorrect</h2>If you notice that an item is missing from your order or you have received the wrong product:<ol><li dir="ltr" style="text-decoration:none;">Contact our Customer Success Specialists&#xA0;via the Support Center within&#xA0;one week of delivery. </li><li dir="ltr" style="text-decoration:none;">Have your order number ready&#xA0;so we can quickly locate your order. </li><li dir="ltr" style="text-decoration:none;">Send a clear photo&#xA0;of the parcel and any seed baggies or items you received, so we can see exactly what arrived. </li></ol>Once we&#x2019;ve reviewed the information, we will arrange to send out any missing or corrected items as soon as possible.<h2 dir="ltr" id="what-to-do-if-something-seems-faulty">What to Do If Something Seems Faulty</h2>If you believe an item in your order is faulty or not as expected:<ol><li dir="ltr" style="text-decoration:none;">Reach out to our Customer Success Team through the Support Center. </li><li dir="ltr" style="text-decoration:none;">Include your&#xA0;order number&#xA0;and a&#xA0;photo of the product and packaging, along with a brief description of the issue. </li></ol>Our team will review your case and work with you on the next steps.<h2 dir="ltr" id="need-help">Need Help?</h2>If you are unsure how to proceed or have any questions about an issue with your order, please contact us through the Support Center. We&#x2019;re happy to assist and will do our best to resolve the problem quickly.

My Order Is Missing, Incorrect, or Faulty

The full details on our returns process and refund eligibility.

We want every ILGM customer to feel confident in their purchase. If something isn&#x2019;t right&#x2014;or you simply changed your mind&#x2014;our return and refund process is designed to be clear, fair, and straightforward.Below is a complete overview of how returns, refunds, and replacements work.<h2 dir="ltr" id="returning-an-unopened-order">Returning an Unopened Order</h2>If you ordered seeds and decided not to keep them, you may return your order&#xA0;within 14 days of delivery, as long as the packaging remains&#xA0;sealed and unopened.Important conditions:<ul><li dir="ltr" style="text-decoration:none;">Seed packages must be in their original, unopened condition </li><li dir="ltr" style="text-decoration:none;">Returns requested after 14 days cannot be accepted </li><li dir="ltr" style="text-decoration:none;">Opened items are not eligible for return </li></ul><h3 dir="ltr" id="how-to-start-a-return">How to Start a Return</h3>To begin the process, contact our Customer Success Team through the Support Center. They&#x2019;ll provide:<ul><li dir="ltr" style="text-decoration:none;">The correct return address </li><li dir="ltr" style="text-decoration:none;">Step-by-step return instructions </li></ul>Please note:<ul><li dir="ltr" style="text-decoration:none;">Return shipping costs are the customer&#x2019;s responsibility </li><li dir="ltr" style="text-decoration:none;">We strongly recommend using tracked shipping </li><li dir="ltr" style="text-decoration:none;">You&#x2019;re responsible for the return until it reaches us </li><li dir="ltr" style="text-decoration:none;">You may also refuse delivery upon arrival, allowing USPS to return it at no cost </li></ul>Once your return is received, you can choose one of the following:<ul><li dir="ltr" style="text-decoration:none;">A refund </li><li dir="ltr" style="text-decoration:none;">A reship (replacement seeds) </li><li dir="ltr" style="text-decoration:none;">A discount code equal to the order value </li></ul><h2 dir="ltr" id="returning-seeds-that-didnt-germinate">Returning Seeds That Didn&#x2019;t Germinate</h2>If your seeds fail to germinate, our team may request a return for quality inspection.<h3 dir="ltr" id="what-to-do">What to Do</h3>Reach out to your Customer Success Specialist via the Support Center. If a return is needed, they&#x2019;ll guide you through the next steps.After inspection, we can offer:<ul><li dir="ltr" style="text-decoration:none;">Replacement seeds </li><li dir="ltr" style="text-decoration:none;">A discount code </li><li dir="ltr" style="text-decoration:none;">A refund </li></ul>Please note: Each order placed within the last 12 months is eligible for&#xA0;one&#xA0;reship or discount code.<h2 dir="ltr" id="refunds-and-order-cancellations">Refunds and Order Cancellations</h2>If you&#x2019;d like to cancel an order or request a refund, contact our Customer Success Team as soon as possible. They&#x2019;ll help determine whether cancellation is still possible and assist with processing your refund.If you experienced issues during germination or growing and prefer a refund instead of replacements, just let us know&#x2014;we&#x2019;re happy to help.<h2 dir="ltr" id="a-few-helpful-tips">A Few Helpful Tips</h2><ul><li dir="ltr" style="text-decoration:none;">Always contact support before sending anything back </li><li dir="ltr" style="text-decoration:none;">Keep packaging sealed until you&#x2019;re sure you won&#x2019;t need to return it </li><li dir="ltr" style="text-decoration:none;">Include your order number when reaching out to speed things up </li></ul>If you have any questions at all, our Customer Success Team is ready to assist through the Support Center. We&#x2019;re here to make things right and keep your growing experience positive from start to finish.

How to Return an Order - Our Return and Refund Policy Explained

Information for customers interested in bulk or wholesale seed purchases.

ILGM offers wholesale pricing for customers placing large orders. If you&#x2019;re looking to purchase seeds in bulk, the information below explains how to submit a wholesale inquiry and what requirements apply.<h2 dir="ltr" id="wholesale-pricing">Wholesale Pricing</h2>Wholesale pricing is available for orders valued at&#xA0;over $1,000 USD.<h2 dir="ltr" id="how-to-submit-a-wholesale-inquiry">How to Submit a Wholesale Inquiry</h2><h3 dir="ltr" id="orders-between-1000-and-5000">Orders Between $1,000 and $5,000</h3>Submit your inquiry using our wholesale request form. (Include all order details so our team can review your request promptly.)<h3 dir="ltr" id="orders-over-5000">Orders Over $5,000</h3>For larger wholesale purchases, please email us directly at: wholesale@ilgm.com<h2 dir="ltr" id="important-requirements">Important Requirements</h2><ul><li dir="ltr" style="text-decoration:none;">Wholesale orders cannot be paid by credit card </li><li dir="ltr" style="text-decoration:none;">A&#xA0;valid U.S. shipping address&#xA0;is required for all wholesale orders </li></ul><h2 dir="ltr" id="need-assistance">Need Assistance?</h2>If you have questions about wholesale pricing, order requirements, or how to place a bulk purchase, our wholesale team is happy to help. Simply reach out through the form or email listed above.

Wholesale Information

How to get the most out of our AI-powered cultivation tool.

The AI Cannabis Grow Assistant is your built-in cultivation helper, designed to support you at every stage of your grow. Powered by ILGM&#x2019;s own grow knowledge, this AI-driven tool delivers fast, reliable answers whenever you need them&#x2014;day or night.Whether you&#x2019;re germinating your first seed or fine-tuning a flowering room, the AI Grow Assistant is there to help you make confident decisions and keep your plants on track.<h2 dir="ltr" id="what-the-ai-grow-assistant-can-help-with">What the AI Grow Assistant Can Help With</h2>The assistant is trained exclusively on ILGM&#x2019;s Grow Guides and cultivation resources, allowing it to provide cannabis-specific support, including:<ul><li dir="ltr" style="text-decoration:none;">Answering grow questions from seedling to harvest</li><li dir="ltr" style="text-decoration:none;">Offering guidance tailored to your current growth stage</li><li dir="ltr" style="text-decoration:none;">Helping identify and troubleshoot common plant issues</li><li dir="ltr" style="text-decoration:none;">Pointing you toward relevant ILGM grow guides and learning materials</li></ul>Because it&#x2019;s focused solely on cannabis cultivation, you won&#x2019;t get generic or off-topic advice.<h2 dir="ltr" id="how-to-use-the-ai-grow-assistant">How to Use the AI Grow Assistant</h2>Getting started is simple:<ol><li dir="ltr" style="text-decoration:none;">Visit the AI Grow Assistant page on the ILGM website</li><li dir="ltr" style="text-decoration:none;">Type in your question or describe your situation</li><li dir="ltr" style="text-decoration:none;">Receive instant, AI-powered guidance</li></ol>There&#x2019;s no waiting and no scheduling&#x2014;support is available whenever you need it.<h2 dir="ltr" id="why-you-can-rely-on-it">Why You Can Rely on It</h2><ul><li dir="ltr" style="text-decoration:none;">Built on ILGM expertise:&#xA0;Trained using trusted, in-house cultivation knowledge</li><li dir="ltr" style="text-decoration:none;">Cannabis-only focus:&#xA0;Designed specifically for cannabis growers</li><li dir="ltr" style="text-decoration:none;">Privacy respected:&#xA0;Your questions remain private and are used only to improve the tool</li></ul><h2 dir="ltr" id="get-better-answers-with-better-questions">Get Better Answers with Better Questions</h2>The more detail you provide, the more accurate the guidance will be. For example, instead of asking, &#x201C;Why are my leaves yellow?&#x201D; try describing the plant&#x2019;s age, strain, and symptoms. This helps the AI give advice that&#x2019;s more relevant to your exact situation.The AI Cannabis Grow Assistant is here to support your grow with clear, practical guidance&#x2014;whenever questions come up.

Using the AI Cannabis Grow Assistant

ILGM

Managing your existing orders, returns, and seed identification.

My Order

How to Germinate Cannabis Seeds Using Our Recommended Paper Towel Method

Using ILGM's Bean Booster to Speed Up Germination

My Seeds Didn't Germinate How Does the ILGM Guarantee Work?

ILGM's Germination Advice & Guarantee

What Is the Best Way of Storing My Cannabis Seeds?

How Long Will Cannabis Seeds Stay Good For? Should I Use a Particular Container to Store My Cannabis Seeds?

Storage

Where Does ILGM Ship?

What Are Your Delivery Options and Shipping Costs?

How Do We Pack Your Order?

How Long Before My Order Is Sent?

How Can I Track My Order?

I Haven't Received My Order

I Won't Be Home to Receive My Delivery. What Can I Do?

USPS Tracking Updates and Delivery Delays

My Shipping Address Is Incorrect. Can I Change It?

Delivery

What Are Your Payment Options?

Payment Processing Times

How Do I Know the Status of My Payment?

Processing Payments - I Have Received "Payment Pending" Emails

Reasons for Payment Failure

Keeping Your Payment Information Secure

How to Use an ILGM Coupon Code

Payments

The ILGM VIP Membership and How to Get Involved

Earning Points

Is It Free to Start Earning Points?

Checking Your Points Balance

How May I Redeem and Use My Points?

How Long Do My Points Last For? Will They Expire?

I Have a Question About My Points. Who Should I Contact?

ILGM VIP Membership

Do ILGM Offer Discount Codes?

Discount Code Not Working?

Does ILGM Have a Brand Ambassador or Affiliate Program?

Discounts and affiliates

Creating an ILGM Account

What to Do If You Can't Access Your ILGM Account

Accessing the ILGM Forum

Signing Up for the ILGM Newsletter

Unsubscribing From the ILGM Newsletter

I Don't Want to Receive Promotional Emails

ILGM Accounts, Forum and Newsletter

Getting Started in the World of Cannabis Growing

I Am New to Growing. How Hard Will It Be to Learn to Grow My Own Cannabis Plant?

Best Cannabis Strains for Beginners

Do You Sell Any Other Products Aside From Seeds?

I Can't Find the Product I Want

The Differences Between Types of Cannabis Strains

The Differences Between Autoflower, Feminized, and Fast Version Seeds

Why Are Some Strains More Expensive?

Autoflowers: Will These Seeds Be Feminized?

Using Cannabis Seeds Medically

Questions about ILGM Products

Using Cannabis Nutrients

Using ILGM Fertilizers

Converting Fertilizer Instructions From Grams to Tablespoons

I Think I Have a Soil Deficiency. What Should I Do?

Using ILGM's Beginner Grow Kit

Using ILGM's Plant Protector

Using Living Soil to Grow Cannabis

ILGM Nutrients

What to Consider When Purchasing Marijuana Seeds

Exploring the Different Categories of Marijuana Seeds

A Guide to Purchasing Cannabis Seeds

Benefits of Growing Cannabis from Seed Instead of Clones

Important Qualities to Consider When Purchasing Cannabis Seeds

How to Buy Seeds

Reasons to Consider Growing Cannabis Indoors

What to Buy When Planning an Indoor Cannabis Grow Space

Indoor Grow Room Setup

Tips for Choosing the Ideal Size Grow Tent

How Automation Is Used in Indoor Grow Rooms

How Temperature and Humidity Work Together in Grow Rooms

Growing Cannabis Indoors

Planning Your Outdoor Grow (and Choosing the Right Location)

When Is the Right Season for Growing Cannabis Outdoors?

Protecting Your Outdoor Grow From Pests and Wildlife

Growing Cannabis Outdoors Organically

Harvesting Your Outdoor Cannabis

Growing Cannabis Outdoors

Understanding Proper Watering Methods for Cannabis Plants

Understanding Water Requirements for Marijuana Plants

Helpful Tips for Watering Cannabis Plants

Common Cannabis Watering Problems and How to Recognize Them

Going on Holiday? Ways Growers Keep Cannabis Plants Hydrated While Away

Watering Weed Plants

Understanding Nutrition and Feeding for Cannabis Plants

Nitrogen, Phosphorus, and Potassium: Understanding the Essential Nutrients for Cannabis Plants

Maintaining the Right pH Balance For Effective Cannabis Growth

Identifying and Dealing with Nutrient Deficiencies in Cannabis Plants

Using Fertilizers and Avoiding Overfertilization

Flushing Your Cannabis Plants

Feeding and Nutrients

The Role of Transplanting in Successful Cannabis Growth

When and How Often Cannabis Plants Are Typically Transplanted

Cannabis Transplants: Preparation and Execution

Understanding and Minimizing Cannabis Transplant Shock

Post-Transplant Care and Nutrients for Cannabis Plants

Special Considerations for Transplanting Autoflower Cannabis

Transplanting Cannabis

Understanding Super Cropping

Should You Super Crop Your Cannabis Plants?

How to Super Crop Cannabis

The Importance of Timing in the Super Cropping Process

Troubleshooting Common Issues in the Super Cropping Process

More Training Techniques: Topping and LST

Super Cropping

All About Flipping: The Transition From Veg to Flower

When to Flip? Determining the Right Time to Transition From Veg to Flower

How to Transition From the Vegetative to Flowering Stage and What to Expect

Flipping Cannabis Plants

Marijuana Harvesting Explained: A Full Overview

How to Prepare for Your Cannabis Harvest

Cannabis Harvest: Timing and Frequency

Common Cannabis Harvest Mistakes and How to Recognize Them

Post-Harvest Success: How to Handle Cannabis After Harvesting

Harvesting Cannabis

Everything You Need to Know About the Cannabis Drying Process

Why You Shouldn't Dry Your Cannabis Too Quickly

Everything You Need to Know About the Cannabis Curing Process

Why Cannabis Curing Is Important

Everything You Need to Know About Long-Term Cannabis Storage

Drying, Curing and Storing Cannabis

Autoflowers: What Are the Strongest and Fastest Options?

Indoor Feminized Strains Great for High Yields and High THC Content

I Want a Cannabis Strain That Produces the Highest Rosin Yield

High-Yielding Strain Recommendations

Best Autoflower Strains for Outdoor Growing

I Want to Grow Indoors. What's the Best Low-Smell Strain?

What Are Some of the Frostiest Cannabis Strains?

I Want to Choose an Indica Strain for Pain Relief and Sleep. What Are the Best Options?

I Want to Grow Huge Buds. What Strain Should I Choose?

High THC Strain Recommendations

I Use Cannabis to Stay Calm but Want to Avoid Couch-Lock. What Strains Do You Recommend?

Top Outdoor Strains Suited to Warm Regions

Top Feminized Autoflower Strains for Compact Indoor Spaces

Recommendations

Get to know ILGM

Our Promises to You

Conditions of Sale / Ts and Cs

Privacy and Transparency at ILGM

Can I Legally Buy and Grow Cannabis Seeds?

Ts and Cs

In Need of Some Help? Here’s How to Get in Touch

Support ticket still open?

Getting in touch

Reasons Autoflowers May Fail to Produce Buds

Disappointed With the Potency and Aroma of Your Plant? Here's What Might Have Happened