ILGM logo
ILGM logo

All articles

Reasons for Payment FailureUpdated 7 months ago

Payments can fail for a variety of common reasons. The most frequent issues include:

  • Billing information entered incorrectly

  • Insufficient funds

  • Your bank declining or blocking the transaction

  • A mismatch between your billing and shipping address

  • Using a payment method that is not supported

If you have double-checked your details and are still experiencing problems, please contact our Customer Support team. We can review your order and help you complete your payment successfully.

Was this article helpful?