A comprehensive list of accepted payment methods at ILGM.

We provide multiple convenient payment options to ensure a seamless shopping experience:<ul><li>ACH</li><li>Credit/Debit Card (excluding Discover and American Express)</li><li>Pay by Phone</li></ul>Need assistance from a live agent? One of our friendly agents is ready to help!<img src="https://attachments.gorgias.help/1QNmd2YRvP79XA0W/hc/Aa90l7EV53RxJWor/2026040314-665b274b-78f3-4059-a0cc-2866f7ea3016-feec4517-d518-4fe9-93d7-d720cba6db24.png" alt=":green_heart:" class="fr-fic fr-dii">Give us a call at <a target="_blank" href="tel:12055836101" rel="noopener noreferrer" style=" text-decoration: none;">1(205) 583-6101</a>

What Are Your Payment Options?

How long it takes for different payment methods to be cleared.

Payment processing times can vary depending on the method you choose at checkout. Some payments are confirmed quickly, while others may take a little longer to clear. Your order will move forward as soon as your payment has been successfully verified in our system.If you&#x2019;re unsure whether your payment went through or would like an update, our Support Team is happy to help. We can verify your order status and let you know if anything else is needed.

Payment Processing Times

How to check if your payment has been successfully received.

Once you complete your payment, your order will be reviewed and updated in our system. You can check the status of your payment by logging into your&#xA0;ILGM account dashboard, where your order status will be displayed as soon as it is confirmed.If your payment has not updated yet, or if you&#x2019;re unsure whether it went through, you&#x2019;re welcome to contact our Customer Support team. We can quickly verify your payment and let you know if anything else is needed.

How Do I Know the Status of My Payment?

Explaining what pending payment emails mean for your order.

If you&#x2019;ve recently made a payment but are still receiving &#x201C;payment pending&#x201D; emails, there&#x2019;s no need to worry. These messages are automated reminders and may continue until your payment is fully confirmed in our system.If you have already submitted your payment, you can safely ignore the reminders&#x2014;they will stop as soon as the payment is processed.If you&#x2019;re unsure whether your payment went through or need confirmation, feel free to contact our Customer Support team and we&#x2019;ll be happy to check your order status for you.

Processing Payments - I Have Received "Payment Pending" Emails

Common issues that may cause a payment to be declined or fail.

Payments can fail for a variety of common reasons. The most frequent issues include:<ul><li dir="ltr" style="text-decoration:none;">Billing information entered incorrectly </li><li dir="ltr" style="text-decoration:none;">Insufficient funds </li><li dir="ltr" style="text-decoration:none;">Your bank declining or blocking the transaction </li><li dir="ltr" style="text-decoration:none;">A mismatch between your billing and shipping address </li><li dir="ltr" style="text-decoration:none;">Using a payment method that is not supported </li></ul>If you have double-checked your details and are still experiencing problems, please contact our Customer Support team. We can review your order and help you complete your payment successfully.

Reasons for Payment Failure

Details on the security measures ILGM takes to protect your data.

Your privacy and security matter to us. At ILGM, we take multiple steps to make sure your payment details and personal information stay protected every time you place an order.<h2 dir="ltr" id="how-ilgm-keeps-your-payments-safe">How ILGM Keeps Your Payments Safe</h2>Secure Encryption All payments are processed using industry-standard encryption technology. This means your sensitive information is protected from unauthorized access while transactions are completed safely.Your Privacy Comes First We do not sell, share, or trade your personal or payment information with third parties. Your data is used only to process your order and support your account.No Requests for Payment Details ILGM will never contact you by email, phone, or message asking for payment information. If anyone claims to be ILGM and requests these details, it is not legitimate&#x2014;please report it to our Customer Success Team right away.<h2 dir="ltr" id="how-you-can-stay-secure">How You Can Stay Secure</h2><ul><li dir="ltr" style="text-decoration:none;">Only enter payment information on the official ILGM website</li><li dir="ltr" style="text-decoration:none;">Be cautious of unsolicited messages or emails claiming to be from ILGM</li><li dir="ltr" style="text-decoration:none;">Contact our Customer Success Team if anything feels unclear or suspicious</li></ul>We&#x2019;re committed to keeping your checkout experience safe, simple, and stress-free&#x2014;so you can focus on growing with confidence.

Keeping Your Payment Information Secure

Step-by-step guide to applying discounts at checkout.

If you&#x2019;ve received an ILGM coupon code, it needs to be applied during checkout to activate your discount. The process is quick and easy, whether you&#x2019;re shopping on desktop or mobile.<h2 dir="ltr" id="applying-a-coupon-code-on-desktop">Applying a Coupon Code on Desktop</h2>When checking out on a laptop or desktop computer, you&#x2019;ll find the coupon code option on the right-hand side of the checkout page.<ul><li dir="ltr" style="text-decoration:none;">Click the&#xA0;+&#xA0;icon to open the discount code field. </li><li dir="ltr" style="text-decoration:none;">Enter your coupon code exactly as provided (copying and pasting is recommended). </li><li dir="ltr" style="text-decoration:none;">Apply the code to see the discount reflected in your order total. </li></ul>You&#x2019;ll also have another opportunity to enter your coupon code after submitting your shipping details, in case you missed it earlier.<h2 dir="ltr" id="applying-a-coupon-code-on-mobile">Applying a Coupon Code on Mobile</h2>On a mobile device, start by opening your cart.<ul><li dir="ltr" style="text-decoration:none;">Scroll down until you see the discount code field. </li><li dir="ltr" style="text-decoration:none;">Paste or type in your coupon code carefully. </li><li dir="ltr" style="text-decoration:none;">Tap the&#xA0;+&#xA0;icon to activate the code and apply the discount. </li></ul>Make sure the code is entered correctly, as even small typos can prevent it from working.<h2 dir="ltr" id="need-help">Need Help?</h2>If your coupon code isn&#x2019;t applying or you run into any issues during checkout, ILGM&#x2019;s Customer Success Team is happy to assist. You can reach them anytime through the Support Center.

How to Use an ILGM Coupon Code

ILGM

Guides on payment methods, security, and processing times.

Payments

How to Germinate Cannabis Seeds Using Our Recommended Paper Towel Method

Using ILGM's Bean Booster to Speed Up Germination

My Seeds Didn't Germinate How Does the ILGM Guarantee Work?

ILGM's Germination Advice & Guarantee

What Is the Best Way of Storing My Cannabis Seeds?

How Long Will Cannabis Seeds Stay Good For? Should I Use a Particular Container to Store My Cannabis Seeds?

Storage

Where Does ILGM Ship?

What Are Your Delivery Options and Shipping Costs?

How Do We Pack Your Order?

How Long Before My Order Is Sent?

How Can I Track My Order?

I Haven't Received My Order

I Won't Be Home to Receive My Delivery. What Can I Do?

USPS Tracking Updates and Delivery Delays

My Shipping Address Is Incorrect. Can I Change It?

Delivery

How to Edit or Cancel Your Order

Identifying the Seeds You Received

My Order Is Missing, Incorrect, or Faulty

How to Return an Order - Our Return and Refund Policy Explained

Wholesale Information

Using the AI Cannabis Grow Assistant

My Order

The ILGM VIP Membership and How to Get Involved

Earning Points

Is It Free to Start Earning Points?

Checking Your Points Balance

How May I Redeem and Use My Points?

How Long Do My Points Last For? Will They Expire?

I Have a Question About My Points. Who Should I Contact?

ILGM VIP Membership

Do ILGM Offer Discount Codes?

Discount Code Not Working?

Does ILGM Have a Brand Ambassador or Affiliate Program?

Discounts and affiliates

Creating an ILGM Account

What to Do If You Can't Access Your ILGM Account

Accessing the ILGM Forum

Signing Up for the ILGM Newsletter

Unsubscribing From the ILGM Newsletter

I Don't Want to Receive Promotional Emails

ILGM Accounts, Forum and Newsletter

Getting Started in the World of Cannabis Growing

I Am New to Growing. How Hard Will It Be to Learn to Grow My Own Cannabis Plant?

Best Cannabis Strains for Beginners

Do You Sell Any Other Products Aside From Seeds?

I Can't Find the Product I Want

The Differences Between Types of Cannabis Strains

The Differences Between Autoflower, Feminized, and Fast Version Seeds

Why Are Some Strains More Expensive?

Autoflowers: Will These Seeds Be Feminized?

Using Cannabis Seeds Medically

Questions about ILGM Products

Using Cannabis Nutrients

Using ILGM Fertilizers

Converting Fertilizer Instructions From Grams to Tablespoons

I Think I Have a Soil Deficiency. What Should I Do?

Using ILGM's Beginner Grow Kit

Using ILGM's Plant Protector

Using Living Soil to Grow Cannabis

ILGM Nutrients

What to Consider When Purchasing Marijuana Seeds

Exploring the Different Categories of Marijuana Seeds

A Guide to Purchasing Cannabis Seeds

Benefits of Growing Cannabis from Seed Instead of Clones

Important Qualities to Consider When Purchasing Cannabis Seeds

How to Buy Seeds

Reasons to Consider Growing Cannabis Indoors

What to Buy When Planning an Indoor Cannabis Grow Space

Indoor Grow Room Setup

Tips for Choosing the Ideal Size Grow Tent

How Automation Is Used in Indoor Grow Rooms

How Temperature and Humidity Work Together in Grow Rooms

Growing Cannabis Indoors

Planning Your Outdoor Grow (and Choosing the Right Location)

When Is the Right Season for Growing Cannabis Outdoors?

Protecting Your Outdoor Grow From Pests and Wildlife

Growing Cannabis Outdoors Organically

Harvesting Your Outdoor Cannabis

Growing Cannabis Outdoors

Understanding Proper Watering Methods for Cannabis Plants

Understanding Water Requirements for Marijuana Plants

Helpful Tips for Watering Cannabis Plants

Common Cannabis Watering Problems and How to Recognize Them

Going on Holiday? Ways Growers Keep Cannabis Plants Hydrated While Away

Watering Weed Plants

Understanding Nutrition and Feeding for Cannabis Plants

Nitrogen, Phosphorus, and Potassium: Understanding the Essential Nutrients for Cannabis Plants

Maintaining the Right pH Balance For Effective Cannabis Growth

Identifying and Dealing with Nutrient Deficiencies in Cannabis Plants

Using Fertilizers and Avoiding Overfertilization

Flushing Your Cannabis Plants

Feeding and Nutrients

The Role of Transplanting in Successful Cannabis Growth

When and How Often Cannabis Plants Are Typically Transplanted

Cannabis Transplants: Preparation and Execution

Understanding and Minimizing Cannabis Transplant Shock

Post-Transplant Care and Nutrients for Cannabis Plants

Special Considerations for Transplanting Autoflower Cannabis

Transplanting Cannabis

Understanding Super Cropping

Should You Super Crop Your Cannabis Plants?

How to Super Crop Cannabis

The Importance of Timing in the Super Cropping Process

Troubleshooting Common Issues in the Super Cropping Process

More Training Techniques: Topping and LST

Super Cropping

All About Flipping: The Transition From Veg to Flower

When to Flip? Determining the Right Time to Transition From Veg to Flower

How to Transition From the Vegetative to Flowering Stage and What to Expect

Flipping Cannabis Plants

Marijuana Harvesting Explained: A Full Overview

How to Prepare for Your Cannabis Harvest

Cannabis Harvest: Timing and Frequency

Common Cannabis Harvest Mistakes and How to Recognize Them

Post-Harvest Success: How to Handle Cannabis After Harvesting

Harvesting Cannabis

Everything You Need to Know About the Cannabis Drying Process

Why You Shouldn't Dry Your Cannabis Too Quickly

Everything You Need to Know About the Cannabis Curing Process

Why Cannabis Curing Is Important

Everything You Need to Know About Long-Term Cannabis Storage

Drying, Curing and Storing Cannabis

Autoflowers: What Are the Strongest and Fastest Options?

Indoor Feminized Strains Great for High Yields and High THC Content

I Want a Cannabis Strain That Produces the Highest Rosin Yield

High-Yielding Strain Recommendations

Best Autoflower Strains for Outdoor Growing

I Want to Grow Indoors. What's the Best Low-Smell Strain?

What Are Some of the Frostiest Cannabis Strains?

I Want to Choose an Indica Strain for Pain Relief and Sleep. What Are the Best Options?

I Want to Grow Huge Buds. What Strain Should I Choose?

High THC Strain Recommendations

I Use Cannabis to Stay Calm but Want to Avoid Couch-Lock. What Strains Do You Recommend?

Top Outdoor Strains Suited to Warm Regions

Top Feminized Autoflower Strains for Compact Indoor Spaces

Recommendations

Get to know ILGM

Our Promises to You

Conditions of Sale / Ts and Cs

Privacy and Transparency at ILGM

Can I Legally Buy and Grow Cannabis Seeds?

Ts and Cs

In Need of Some Help? Here’s How to Get in Touch

Support ticket still open?

Getting in touch

Reasons Autoflowers May Fail to Produce Buds

Disappointed With the Potency and Aroma of Your Plant? Here's What Might Have Happened