Support ticket still open?Updated 3 months ago

If you’ve already reached out to ILGM and your support ticket is still open, there’s no need to worry—we haven’t forgotten about you. As long as your ticket hasn’t been marked as resolved or closed, it remains active and under review by our team.

What an Open Ticket Means

Once your request is submitted, it enters our support queue and is assigned to a Customer Success specialist. They’ll review the details and respond as soon as possible. Response times can vary depending on overall ticket volume, but every case is handled individually.

Please Don’t Submit a New Ticket

If you have additional details to share or want to follow up, reply directly to the original ticket email or continue the conversation in the same thread. Opening a new ticket for the same issue can slow things down by splitting information across multiple requests.

While You’re Waiting

• Keep an eye on your inbox (and spam/junk folder) for our reply

• Be ready to provide more information if we ask for it

• Rest assured your request is still in progress

Need an Update?

If you’re unsure about the status of your ticket or want confirmation that it’s still being worked on, you can contact our Customer Success Team through the Support Center.

We appreciate your patience and are committed to resolving your issue as clearly and fairly as possible.