Direct contact methods for our support team.

If you have questions or need assistance, the ILGM team is here to help. Whether it&#x2019;s about your order, your account, or your grow, support is always within reach.<h2 dir="ltr" id="use-our-online-support-options">Use Our Online Support Options</h2><ul><li dir="ltr" style="text-decoration:none;">Chat support bot:&#xA0;Available at the bottom of the page for quick answers and guidance</li><li dir="ltr" style="text-decoration:none;">Contact form:&#xA0;Visit the Help Center and use the &#x201C;Contact Us&#x201D; form to reach our Customer Success Team</li></ul><h2 dir="ltr" id="call-us">Call Us</h2>For immediate assistance, you can call us at&#xA0;(205)-583-6101. Our team will be happy to help point you in the right direction or resolve any concerns you may have.Our goal is to make sure you get clear answers and friendly support whenever you need it. Don&#x2019;t hesitate to reach out&#x2014;we&#x2019;re here to help you every step of the way.

In Need of Some Help? Here’s How to Get in Touch

What to do if you are waiting for a response on an existing ticket.

If you&#x2019;ve already reached out to ILGM and your support ticket is still open, there&#x2019;s no need to worry&#x2014;we haven&#x2019;t forgotten about you. As long as your ticket hasn&#x2019;t been marked as resolved or closed, it remains active and under review by our team.<h2 dir="ltr" id="what-an-open-ticket-means">What an Open Ticket Means</h2>Once your request is submitted, it enters our support queue and is assigned to a Customer Success specialist. They&#x2019;ll review the details and respond as soon as possible. Response times can vary depending on overall ticket volume, but every case is handled individually.<h2 dir="ltr" id="please-dont-submit-a-new-ticket">Please Don&#x2019;t Submit a New Ticket</h2>If you have additional details to share or want to follow up, reply directly to the original ticket email or continue the conversation in the same thread. Opening a new ticket for the same issue can slow things down by splitting information across multiple requests.<h2 dir="ltr" id="while-youre-waiting">While You&#x2019;re Waiting</h2><ul><li dir="ltr" style="text-decoration:none;">Keep an eye on your inbox (and spam/junk folder) for our reply</li><li dir="ltr" style="text-decoration:none;">Be ready to provide more information if we ask for it</li><li dir="ltr" style="text-decoration:none;">Rest assured your request is still in progress</li></ul><h2 dir="ltr" id="need-an-update">Need an Update?</h2>If you&#x2019;re unsure about the status of your ticket or want confirmation that it&#x2019;s still being worked on, you can contact our Customer Success Team through the Support Center.We appreciate your patience and are committed to resolving your issue as clearly and fairly as possible.

Support ticket still open?

ILGM

How to reach the ILGM team for help with your order or grow.

Getting in touch

How to Germinate Cannabis Seeds Using Our Recommended Paper Towel Method

Using ILGM's Bean Booster to Speed Up Germination

My Seeds Didn't Germinate How Does the ILGM Guarantee Work?

ILGM's Germination Advice & Guarantee

What Is the Best Way of Storing My Cannabis Seeds?

How Long Will Cannabis Seeds Stay Good For? Should I Use a Particular Container to Store My Cannabis Seeds?

Storage

Where Does ILGM Ship?

What Are Your Delivery Options and Shipping Costs?

How Do We Pack Your Order?

How Long Before My Order Is Sent?

How Can I Track My Order?

I Haven't Received My Order

I Won't Be Home to Receive My Delivery. What Can I Do?

USPS Tracking Updates and Delivery Delays

My Shipping Address Is Incorrect. Can I Change It?

Delivery

What Are Your Payment Options?

Payment Processing Times

How Do I Know the Status of My Payment?

Processing Payments - I Have Received "Payment Pending" Emails

Reasons for Payment Failure

Keeping Your Payment Information Secure

How to Use an ILGM Coupon Code

Payments

How to Edit or Cancel Your Order

Identifying the Seeds You Received

My Order Is Missing, Incorrect, or Faulty

How to Return an Order - Our Return and Refund Policy Explained

Wholesale Information

Using the AI Cannabis Grow Assistant

My Order

The ILGM VIP Membership and How to Get Involved

Earning Points

Is It Free to Start Earning Points?

Checking Your Points Balance

How May I Redeem and Use My Points?

How Long Do My Points Last For? Will They Expire?

I Have a Question About My Points. Who Should I Contact?

ILGM VIP Membership

Do ILGM Offer Discount Codes?

Discount Code Not Working?

Does ILGM Have a Brand Ambassador or Affiliate Program?

Discounts and affiliates

Creating an ILGM Account

What to Do If You Can't Access Your ILGM Account

Accessing the ILGM Forum

Signing Up for the ILGM Newsletter

Unsubscribing From the ILGM Newsletter

I Don't Want to Receive Promotional Emails

ILGM Accounts, Forum and Newsletter

Getting Started in the World of Cannabis Growing

I Am New to Growing. How Hard Will It Be to Learn to Grow My Own Cannabis Plant?

Best Cannabis Strains for Beginners

Do You Sell Any Other Products Aside From Seeds?

I Can't Find the Product I Want

The Differences Between Types of Cannabis Strains

The Differences Between Autoflower, Feminized, and Fast Version Seeds

Why Are Some Strains More Expensive?

Autoflowers: Will These Seeds Be Feminized?

Using Cannabis Seeds Medically

Questions about ILGM Products

Using Cannabis Nutrients

Using ILGM Fertilizers

Converting Fertilizer Instructions From Grams to Tablespoons

I Think I Have a Soil Deficiency. What Should I Do?

Using ILGM's Beginner Grow Kit

Using ILGM's Plant Protector

Using Living Soil to Grow Cannabis

ILGM Nutrients

What to Consider When Purchasing Marijuana Seeds

Exploring the Different Categories of Marijuana Seeds

A Guide to Purchasing Cannabis Seeds

Benefits of Growing Cannabis from Seed Instead of Clones

Important Qualities to Consider When Purchasing Cannabis Seeds

How to Buy Seeds

Reasons to Consider Growing Cannabis Indoors

What to Buy When Planning an Indoor Cannabis Grow Space

Indoor Grow Room Setup

Tips for Choosing the Ideal Size Grow Tent

How Automation Is Used in Indoor Grow Rooms

How Temperature and Humidity Work Together in Grow Rooms

Growing Cannabis Indoors

Planning Your Outdoor Grow (and Choosing the Right Location)

When Is the Right Season for Growing Cannabis Outdoors?

Protecting Your Outdoor Grow From Pests and Wildlife

Growing Cannabis Outdoors Organically

Harvesting Your Outdoor Cannabis

Growing Cannabis Outdoors

Understanding Proper Watering Methods for Cannabis Plants

Understanding Water Requirements for Marijuana Plants

Helpful Tips for Watering Cannabis Plants

Common Cannabis Watering Problems and How to Recognize Them

Going on Holiday? Ways Growers Keep Cannabis Plants Hydrated While Away

Watering Weed Plants

Understanding Nutrition and Feeding for Cannabis Plants

Nitrogen, Phosphorus, and Potassium: Understanding the Essential Nutrients for Cannabis Plants

Maintaining the Right pH Balance For Effective Cannabis Growth

Identifying and Dealing with Nutrient Deficiencies in Cannabis Plants

Using Fertilizers and Avoiding Overfertilization

Flushing Your Cannabis Plants

Feeding and Nutrients

The Role of Transplanting in Successful Cannabis Growth

When and How Often Cannabis Plants Are Typically Transplanted

Cannabis Transplants: Preparation and Execution

Understanding and Minimizing Cannabis Transplant Shock

Post-Transplant Care and Nutrients for Cannabis Plants

Special Considerations for Transplanting Autoflower Cannabis

Transplanting Cannabis

Understanding Super Cropping

Should You Super Crop Your Cannabis Plants?

How to Super Crop Cannabis

The Importance of Timing in the Super Cropping Process

Troubleshooting Common Issues in the Super Cropping Process

More Training Techniques: Topping and LST

Super Cropping

All About Flipping: The Transition From Veg to Flower

When to Flip? Determining the Right Time to Transition From Veg to Flower

How to Transition From the Vegetative to Flowering Stage and What to Expect

Flipping Cannabis Plants

Marijuana Harvesting Explained: A Full Overview

How to Prepare for Your Cannabis Harvest

Cannabis Harvest: Timing and Frequency

Common Cannabis Harvest Mistakes and How to Recognize Them

Post-Harvest Success: How to Handle Cannabis After Harvesting

Harvesting Cannabis

Everything You Need to Know About the Cannabis Drying Process

Why You Shouldn't Dry Your Cannabis Too Quickly

Everything You Need to Know About the Cannabis Curing Process

Why Cannabis Curing Is Important

Everything You Need to Know About Long-Term Cannabis Storage

Drying, Curing and Storing Cannabis

Autoflowers: What Are the Strongest and Fastest Options?

Indoor Feminized Strains Great for High Yields and High THC Content

I Want a Cannabis Strain That Produces the Highest Rosin Yield

High-Yielding Strain Recommendations

Best Autoflower Strains for Outdoor Growing

I Want to Grow Indoors. What's the Best Low-Smell Strain?

What Are Some of the Frostiest Cannabis Strains?

I Want to Choose an Indica Strain for Pain Relief and Sleep. What Are the Best Options?

I Want to Grow Huge Buds. What Strain Should I Choose?

High THC Strain Recommendations

I Use Cannabis to Stay Calm but Want to Avoid Couch-Lock. What Strains Do You Recommend?

Top Outdoor Strains Suited to Warm Regions

Top Feminized Autoflower Strains for Compact Indoor Spaces

Recommendations

Get to know ILGM

Our Promises to You

Conditions of Sale / Ts and Cs

Privacy and Transparency at ILGM

Can I Legally Buy and Grow Cannabis Seeds?

Ts and Cs

Reasons Autoflowers May Fail to Produce Buds

Disappointed With the Potency and Aroma of Your Plant? Here's What Might Have Happened